605.390.2945
Terms of Service Customer Contract​
This Terms of Service Customer Contract (the “Contract”), by and between HANSON SPECIALTIES (the “Company”) and (the “Client”), sometimes referred to herein collectively as the “Parties”, is made effective the moment that the Client accepts the Company’s proposal or estimate and or pays an invoice of any kind, in any way.
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WHEREAS, the Company wishes for the Client to understand the Company’s expectations in exchange for the services the Company provides;
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WHEREAS, the Company wishes to provide residential and commercial exterior cleaning services, such as pressure washing, soft washing, roof cleaning, window cleaning, deck cleaning, and gutter cleaning services to Client in accordance with the terms of this Contract.
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WHEREAS, the Client wishes for the Company to perform the aforementioned services at the Client’s property in accordance with the terms of this Contract.
NOW, THEREFORE, for good and valuable consideration, including but not limited to the consideration described below, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
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Acceptance of Terms.
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The Client understands that by accepting an estimate or paying an invoice provided by the Company, the Client agrees to all of the terms and conditions contained in this Contract. The Client authorizes the Company to accomplish the job specified in the estimate. The Client further agrees to hold the Company harmless for any property damage not caused by Company’s negligence. Company is not responsible for damages already noted during pre-inspection, when providing an estimate, or during on-site pre-work inspection, including but not limited to, damages to loose siding, paint, wood, trim, windows, oxidation, landscaping, or roofing.
Binding Agreement.
This Contract serves as a binding agreement between Client and Company. This Contract constitutes the sole and entire agreement between the parties hereto and no modification of this Contract shall be binding unless signed by all parties or those assigned to this Contract. No representation, promise, or inducement not included in this Contract shall be binding on any party hereto.
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Authorizations.
Client shall allow the Company, its employees, and representatives access to the Client’s property to accomplish the requested cleaning services. The Client further agrees to allow Company to visit the property prior to the date of service for assessment and after the services were performed for a follow-up check. The aforementioned visits may be done with short or no notice.
On the date of service, the Client agrees to allow the Company to use the residential/commercial water source via an outdoor spigot. In areas where well water is used or there is low water pressure, Client agrees to provide advance notice of such conditions so Company can prepare and bring an adequate amount of water for the cleaning service. In the event Company is required to supplement the water supply, Client understands that additional charges will be assessed to Client as extra equipment is needed to transport water and feed the water from the tanks. These additional fees will vary depending on factors like location and the quantity of water needed.
Company equipment is powered by the Client’s systems, so the Company will connect to the Client's home’s electrical supply. Company’s crew members will inspect Client’s water spigot and outlet to ensure that there is no damage to it and the area surrounding. Client’s crew members will take before and after photographs documenting any pre-existing damage. Client agrees that Company shall not be held liable for either previously damaged spigot, outlets or issues with the Client’s home unrelated to standard cleaning services & procedures.
The Company cannot proceed with any washing or cleaning service if the Client has ongoing construction and/or home improvement projects going on. Client is hereby advised to schedule Company’s services to be performed on dates when no construction and/or home improvement projects are being completed. A cancellation fee of $150.00 shall be charged to Client if Company arrives at Client’s property for washing and/or cleanings and construction and/or home improvement projects are ongoing.
During unavoidable circumstances, such as emergency or inclement weather conditions, the Company shall perform the requested cleaning services on the next available business day. The Client acknowledges that as much as the Company wants to accommodate a quick reschedule, the Company has other considerations to take into account such as working with other scheduled clients and weather situations.
Payment Terms.
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Unless otherwise agreed by the parties in writing, payment is due upon the completion of work. Company accepts all forms of payment including cash, check, or credit. If paying with credit, the Company accepts pay through a credit card processor link or the office for the privacy and security of Company’s information. Any invoice or scheduled payment over 15 days past due will be subject to a 10% late fee. If any invoice or scheduled payment goes 30 days past due, the Company shall have the right to file a civil suit to collect the outstanding debt, with a 10% late fee. The Company further reserves the right to refuse to continue to do business with a client who is currently past due or who has been 30+ days past due more than once.
If Client and Company have a net 30 days’ payment schedule, Client must have payment submitted to Company within a 30-day grace period. Time is of the essence. Any invoice or scheduled payment that is 30 days past due after the date of the Contract will be subject to a 10% late fee. If payment is not received within 60 days of the due date, the Company reserves the right to file a civil suit to collect the outstanding debt. Company further reserves the right to refuse to continue to do business with a client under a payment schedule who is currently past due or who has been 30+ days past due more than once.
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Risks and Releases of Liability.
The Company has technicians who operate the equipment used in any cleaning service. The Company always takes extra precautions not only to keep the Company’s technicians safe but also to avoid causing any damage to the Client’s property. The Company understands the type of pressure that a given surface needs when cleaning, like the use of low pressure on delicate surfaces. However, damage can be inevitable due to various reasons like but not limited to improper maintenance, neglect, or low-grade building materials.
The Client is advised to implement routine maintenance on the home’s surface and also ensure a watertight seal to the home before the date of cleaning to avoid potential damage. The Company shall not be held liable for any damages that occur due to improper maintenance, neglect, or low-grade building materials.
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On the date of the cleaning service, Company will note any pre-existing damage to areas to be serviced making a notated checklist that will be available to the Client upon request. The Company will notate and may take photos of the existing damages. The Client or the homeowner should be informed of the issues so that they are aware of the existing condition of their property. If the Client is not present, the Company’s representative or manager in charge of the service will notify the Client of the noted issues/damages with a phone call/text. If the Company finds any new damage, the services will stop until the Client can see the damage and acknowledge its existence, mitigate if needed, and with permission to continue the Company will complete the job as agreed.
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The Company has a set of procedures to protect plant life in the area. The Client understands that cleaning or washing is scheduled during midday sun, and there is a possibility of leaf burn, as water can get around the plant during the cleaning procedures. Any issues with plant life within the area of washing will be evaluated by the Company to determine the plan of action. It is the Client’s responsibility to know what plants on the property are suffering from leaf burn or are wilted upon arrival. Company is not liable for any damages to plants or landscape that were burned prior to the Company showing up, as the Company takes high precaution in treating landscape with proper care.
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House/Window Wash Acknowledgment.
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Clients must have a water spigot available, or arrangements should have been made with the Company for water that will be brought to the site, subject to additional fees, as outlined in this Contract. Client is hereby advised that the Company’s service equipment needs a direct connection to a water line and not on a water faucet.
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Client understands that any existing oxidation, flaws, and blemishes will be more visible after cleaning. Vinyl siding that lacks maintenance and exposed to the sun is susceptible to oxidation. Oxidation can cause a chalky, white powder on the surface, thus eliminating the clear luster. The effects of oxidation can be noticeable more after cleaning, as it can be covered with dirt and debris. This should not be pointed out as the Company's fault after cleaning, as it is always discussed during pre-inspection and the cleaning process unless it is due to the company’s negligence.
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Clients should shut off all electric outlets and fixtures outside before the arrival of the Company's team as a precaution.
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In case of “site unseen estimates” where the Company uses only photos provided by Client, Eagle view software, Google maps, or other locally listed information, the Company cannot take note of any flaws in exterior surfaces. However, the Company will do its best to point out any flaws in exterior surfaces on the date of cleaning. The ESTIMATED pricing is open to change and may be revised upon arrival for the service. The Client hereby agrees to any reasonable changes to the previous estimate based on in person evaluation at the time of the service. Any cancellation of service at this time will constitute a fee no less than $150, but not to exceed $500 depending on services agreed and location of service.
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The Client understands that the Company uses cleaning solutions that are specifically formulated for their cleaning services. Proven not to cause any discoloration or damage to the surface being cleaned. Client should not be alarmed if they notice a faint brown/rusty color on the siding after a House Washing is completed. These are called weep holes to allow ventilation and allow condensation to drain out. However, these can be little homes for bugs. Debris and dirt can also accumulate in these holes. After washing, as it goes to the drying process, leftover water, dirt and remnants drain from these holes. These can include bugs, their feces, mold, and debris. These will come off with the rain, morning dew, or garden hose. These are not stains and are not permanent. If the weep holes drip are deemed to be excessive, the Company agrees to do a visual inspection and a rinse.
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The Client understands that during house wash service, the Client will also receive basic window cleaning. This is different from the specific Waterfed Window cleaning service offered with our purified Xero water fed pole system. The basic cleaning will remove most dirt and debris off windows but can leave water spots. The Company suggests removing window screens for a more effective wash, but does not guarantee water spots or “hazing” will not occur unless the Waterfed Window Cleaning Service is added AND the screens are removed.
For thorough Window cleaning, the Client is suggested to use the Company’s more advanced Waterfed Window cleaning services. This uses tripled filtered Xero water which guarantees that nothing in the water can leave water spots. The Client understands that the window screens needs to be removed before washing. Window screens can be brittle and delicate, which is why the Company will not remove them unless verbal consent is given by the Client which constitutes express release of liability for any screen damages or failures. The Company will not be liable for worn and brittle screens.
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Roof Treatment Acknowledgment.
Clients must have a water spigot available, or arrangements should have been made with the Company for water that will be brought to the site, subject to additional fees, as outlined in this Contract. The Client is hereby advised that the Company’s service equipment needs a direct connection to a water line and not on a water faucet.
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The Client understands that the Company uses a cleaning solution that is guaranteed to kill damaging growths like algae, moss, or lichen. Roofs react differently to the solution, meaning the result may vary. There are times when it takes more time to completely remove the dead growths. The materials and the age of the roof, the location, and the amount of build-up can affect the length of time to see the results. Company does not pull growth with a force, as it can cause damage. However, if the Client insists on the Company doing so, the Client acknowledges that the Company is not liable for any damage that it may cause and that the Client understands that doing so could void the warranty with the roof manufacturer.
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Client understands that roofs naturally suffer granular loss over time. Algae, moss, and lichen can cause more significant granular loss. Also, after a roof cleaning, areas affected by granular loss are more visible since no organic matter is covering it.
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Touch Ups on Roofs.
Touch-ups on roofs may be needed after washing. There is a possibility that washing may leave light brown areas after treatment and washing. These are just dead algae, or the black streaks before treatment. In these cases, Client must understand that Client needs to wait for dead algae to come off with the help of natural elements like rain and sun exposure. These traces will fade after 6 to 8 weeks or longer, especially on shingles. If the traces do not fade after 6 to 8 weeks, Client can contact Company so the parties can assess and decide what to do next. The span of time can also determine if the reapplication of the solution is needed. Touch-ups are not charged to the Client given that it is necessary for proper treatment on the initial quote.
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Client’s Obligations On Date of Service.
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Client hereby agrees to ensure that the following preparations take place prior to Company’s arrival on the date of service:
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Doors and windows should be shut tightly.
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Please have all pet droppings/waste removed from areas immediately around home. Waste contact with our technicians, contractors, representatives, employees or equipment may result in an additional cleaning fee up to $100.
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Shut off all outside electrical outlets and fixtures at the breaker on the scheduled date even before the team arrives.
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Remove window screens for better washing and rinsing.
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Keep pets and kids indoors before and during cleaning.
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Clear the area to be serviced and remove sensitive materials like rugs, doormats, outdoor furniture, and your vehicles from the areas needing access to be washed.
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Clients should refrain from using other water outlets in the residence to maintain the pressure or volume that is needed in cleaning.
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Have an accessible and activated water spigot, or other arrangements should have been made with the Company for water that will be brought to the site, subject to additional fees, as outlined in this Contract. Client is hereby advised that Company’s service equipment needs a direct connection to a water line and not on a water faucet. For maximum pressure, Company should connect to a direct line and not on the faucet. Company needs a steady pressure of 40 PSI.
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The Company will clean windows, again the Client should be the one to remove window screens, as it can be brittle and fragile. This will allow the Company to give a thorough cleaning to windows, leaving no spots if the Client has purchased the specific window cleaning package.
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Exclusions & Limitations.
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To secure a service, a 20%-50% deposit may be required. This amount is non-refundable and will be deducted from the total quoted price once the service is completed on the Client's invoice. The deposit must be paid to keep the Client's scheduled slot in connection with approving the estimate sent. As an example, if a job is estimated at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance due after service. There are some cases when a higher deposit is required depending on the material of the surface to be clean or the type of service that should be done. This will be prepared for the Client with details from the Company.
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A $100.00 fee will be assessed if the client does not have a stable water source ready when the technicians have already arrived. The water pressure should always be consistent at 40 PSI. This cannot be maintained if there is water failure and will then affect the cleaning process. An example of water failure is when the filtration system fails or the well pump stops and Company is not the one at fault. If water source can be a problem, Client must have other options or must make some arrangements with the Company for the Company to bring water to the site, which requires additional fees, as outlined in this Contract.
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A cancellation fee of $150.00 will be assessed if Client cancels service without prior notice 72 hours or more before the date of service. The same applies when the Company has already arrived on the scheduled date and cleaning cannot proceed because of ongoing construction work.
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A fee of $100.00 will be assessed if Company returns to the site to review a noted issue or complaint by Client and Company finds that the issue was not caused by Company’s negligence. An example is when a house cleaning is accomplished in the morning and Company receives a call from a client in the evening saying that remaining debris is left in the siding. An assigned crew performs a review and checklist first. When it was determined that a lawn care service was performed in the afternoon and that the debris left on the siding was made after Company had completed the wash, Company would not be considered at fault and the $100.00 fee would be assessed.
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For window cleaning service using a purified water-fed pole system, Client understands that Client is the one to remove the screen prior to the date of the cleaning service. If not, a $100.00 fee may be assessed to cover the extra time, risk and effort that the Company will exert to remove screens. Client further agrees that the Company is not liable for damaged screens, as screen removal without damage cannot be guaranteed.
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A $45.00 processing fee will be assessed in the case of returned checks.
Company will not be held responsible for water leaks and intrusion. As much as Company makes every effort, there are times when it is inevitable due to inadequate seals on windows and doors or cracks on walls and foundations.
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Client understands that Company should be notified in advance in writing if there are particular surfaces in the area or it's surrounding that are sensitive to the Company’s cleaning. If not, Company is not responsible for any ill-effects that it may cause on any surface.
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The Client understands that during a given service the Company is not responsible for the following:
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Unreachable areas beyond 28 ft ladder capability
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Wasp Nests and Bird Nests that are unreachable
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Cleaning in the form of a “stripping” service
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Oxidation removal from gutters, vinyl, metal. (tiger stripes)
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Storm Windows and leakage
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Uncovered Outlets & Old Outlets that have dry rotted and become unsealed.
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Furniture Removal & Reinstall
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Runoff Cleaning (cleaning an area that is excessively dirty, underneath that area)
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Weep Holes and dirt buildup from behind a weep hole causing runs.
Vine Remnant and Removal
Artillery Fungus
Paint/Stain
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Silicone
Tree Sap
Wood Stripping or Client request to put high pressure on wood
(We will not destroy wood for the sake of “cleaning it.”)
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Open/Cracked/Unlocked Windows
City or Well Water Problems
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Faulty Plumbing or Frozen/Cracked/Burst Pipes
Window Spotting from the House Washing Process, w/o the Window Cleaning Service.
Paint Runs & Fading - It is the Client's responsibility to understand the type of paint on the home. Some types of paint are notorious for runs and fading with standard house wash procedures, and the Company is not liable for paint runs or fading with these types of paint or any organic paint runs or fading.
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Faulty electrical outlet covers allowing water to seep in and enter the outlet, causing shorts, fires or breakers to trip.
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The Company is not responsible for fogging issues with multi-pane windows. This is caused by bad/old/broken seals.
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This Contract does not guarantee that all stains will be 100% removed. The Company strives to make the expectations clear, and the Company will not use pressure as a means of removing a blight if damage would ensue.
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The Company is not responsible for any ill effects to any substrates that were not discussed beforehand with an email in our inbox. If the Company has not been notified in advance in writing that something cannot have detergent, water or pressure upon it, the Company is not responsible for it.
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The Company is not responsible for any water intrusion. The Company will do its best to mitigate any water intrusion, but Client acknowledges that failed or faulty plumbing, frozen/cracked/faulty water spigots, bad seals anywhere but especially around windows, doors, and concrete can make this unavoidable.
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Content Use & Release.
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The Client agrees to give the Company permission to use photos, videos, reviews, or descriptions of the property for the purpose of advertising. These will be used without any compensation to Client. Client agrees not to initiate any civil action against Company with regard to the use of the above media. The Company will not reveal personal and/or sensitive information like names and/or addresses. Upon Client’s verbal approval, the Company is allowed to display a sign for marketing on the property. If Client damages the signage, Client will be charged the retail cost of the sign.
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Company’s Damages Liability.
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Company is liable for any damage to properties that is a direct result of the company’s negligence such as technician errors and willful misconduct. Any damages must be reported to the company not more than two days after the completion of the service, otherwise those damages are waived. Client agrees to allow the Company 30 calendar days from the date of being notified of any potential damages to inspect and develop a plan to address the issue(s) prior to Client initiating any action(s) related to the alleged damages or legal proceedings.
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Severability.
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If any provision of this Contract or the application thereof is held invalid by a court, arbitrator, or government agency of competent jurisdiction, the Parties agree that such a determination of invalidity shall not affect other provisions or applications of the Contract which can be given effect without the invalid provisions and thus shall remain in full force and effect or application.
Attorneys’ Fees and Costs.
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If at any point either Party breaches the commitments contained within this Contract, the non-breaching Party is entitled to recover all of its reasonable attorneys’ fees and all other reasonable costs incurred in the preparation and service of any notice or demand hereunder, whether or not a legal action is subsequently commenced.
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No Waiver of Breach.
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The failure to enforce any provision of this Contract shall not be construed as a waiver of any such provision, nor prevent a Party thereafter from enforcing the provision or any other provision of this Contract. The rights granted the Parties are cumulative, and the election of one shall not constitute a waiver of such Party’s right to assert all other legal and equitable remedies available under the circumstances.
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Choice of Law.
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The validity and construction of this Contract shall be determined under South Dakota law, without regard to its internal conflicts of laws rules.
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Amendments to the Contract.
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This Contract shall not be altered, amended, or modified by oral representation made before or after the execution of this Contract. All amendments or changes of any kind must be in writing, enforced by all Parties.
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Forum Selection; Jurisdiction; Venue.
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For purposes of any action or proceeding arising out of this Contract, the parties hereto expressly submit to the jurisdiction of all federal and state courts located in Pennington County, South Dakota. Further, Parties waive and agree not to assert in any such action, suit or proceeding that they are not personally subject to the jurisdiction of such courts, that the action, suit or proceeding is brought in an inconvenient forum or that the venue of the action, suit, or proceeding is improper.
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Terms of Service Supplemental
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1) Legally Binding Agreement:
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By accepting your estimate with Hanson Specialties, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.
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2) Product Warranties:
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All warranties are limited to those offered by the manufacturers of the products used. Hanson Specialties makes no additional warranties. If you ever have a concern regarding our work, Hanson Specialties should be notified immediately.
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3) Utility Usage:
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By this agreement, you agree to provide Hanson Specialties the right to use an on-site water supply and electricity as needed to complete the stated project without compensation.
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4) Concrete Cleaning:
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The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.
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5) Wood Cleaning - Color and Tone Concerns:
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The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Hanson Specialties and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.
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6) Surface Stains:
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Some stains cannot be removed by power washing. Oil, Grease, Tree sap, artillery fungus, splatters from stains and paints are examples of materials that often cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
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7) Removal & Replacement of Property Contents:
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20 foot removal and replacement of decorations, grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the property, we will not be responsible for any damage, breakage or for storage issues. An additional charge will be applied for the time and labor devoted to the removal of any items in the working areas starting at $50.
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8) Courtesy:
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While Hanson Specialties is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. All dog feces MUST be removed from the property prior to work beginning. Children and pets must be kept off the work surface for at least 2 hours after our work is completed. This is for your safety as well as our own. Additionally, Hanson Specialties may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Hanson Specialties.
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9) Payments:
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Payments to Hanson Specialties are due as per the contract schedule and are to be paid by check or credit card. All balances are due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Hanson Specialties related to the collection process of outstanding balances.
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10) Scheduling:
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Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
11) Watertight:
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Hanson Specialties Services expects your property to be in good repair and weather-tight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weather-tight. Hanson Specialties Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows.
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12) Damages for ANY Service:
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Hanson Specialties is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, electronics, leaders, lights, outlets or improper caulking/sealing. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading/oxidation. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Hanson Specialties will not be responsible for such conditions. Hanson Specialties will not be responsible for loose mortar/stucco that may dislodge during the cleaning process.
13) House / Roof Washing - Window Spotting:​
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Windows may become water spotted as a result of home washing services. Waterfed Xero Water Window cleaning is NOT included with house or roof washing but can be added on at a discounted rate.
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14) All-Inclusive Holiday/Christmas Lighting Services by Hanson Specialties.
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1. Scope of Service: Hanson Specialties agrees to provide an All-Inclusive lighting service, encompassing design, installation of Company owned lights, maintenance throughout the season and take down no later than Jan 31st.
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2. Payment Terms: Customers agree to pay a 50% deposit to secure a spot in the schedule and custom supplies/equipment for the property/project. All deposits are non refundable. Acceptance of an estimate constitutes an agreement to pay the deposit, Payment Of Deposit constitutes payment of the remaining balance, due upon completion of the installation, WILL BE PAID. Failure to make timely payments will result in a contractor's lien placed on the property until the balance is settled.
Customers DO NOT own and are NOT LEASING/RENTING anything. This is an ALL-INCLUSIVE SERVICE. ALL SERVICES PAID ARE GIVEN A "LIFETIME WARRANTY" SO LONG AS THE SERVICE IS PAID IN FULL.
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ALL MATERIALS USED FOR INSTALLATION & SERVICE ARE OWNED BY HANSON SPECIALTIES. HANSON SPECIALTIES RESERVES THE RIGHT TO RE-ENTER ANY PREMISES AND REMOVE ANYTHING INSTALLED AT ANYTIME IF AN INVOICE IS UNPAID OVER 24 HOURS PAST INSTALLATION COMPLETION.
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3. Maintenance Services: Maintenance services include rehanging of downed lights, troubleshooting, and repair or replacement of non-functioning lights. All maintenance requests will be handled on a first-come, first-served basis and addressed within 48 hours, no requests will be fulfilled on Christmas Day.
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4. Service Fees: A service fee of up to $300 may be charged if, during a maintenance visit, it is determined that damage was caused by the customer, their relatives, neighbors, children or pets.
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5. DAMAGES: Hanson Specialties is not responsible for PRE-EXISTING damages, damages due to improperly installed/neglected or loose shingles or siding, broken windows, wood rot, defective/poor construction, improperly secured wires, loose or improperly installed/poor condition gutters/soffits/downspouts, electronics, leaders, lights, outlets or improper caulking/sealing. Hanson Specialties will not be responsible for such conditions. Hanson Specialties will not be responsible for loose brick/mortar/stucco that may dislodge during the installation process.
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6. TERMINATION OF SERVICE: Customers who try to reschedule or cancel their appointment after a Deposit or Invoice is Paid will NOT BE REFUNDED. Additionally, Hanson Specialties may cancel any new or existing maintenance plans or services with clients if we experience that the customer has not paid their Invoice and/or is not the right fit for our services, at the discretion of Hanson Specialties. Instances of service termination include non-payment, going behind our back and working directly with any Hanson Specialties contractors or employees instead of going through Hanson Specialties, being rude or harsh to Hanson Specialties contractors/employees, public/social media slander/defamation or any other reason we determine to be worthy of service termination by our discretion.
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7. LAWN ORNAMENTS/Garland/Wreaths Etc: MUST BE STORED BY THE CLIENT, NO EXCEPTIONS.
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15) Mobile Detailing Service
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1. OPERATING & MOVING THE VEHICLE(S): Client will give the Company access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document ensures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our contractor.
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2. QUALITY OF SERVICE: We want you to be satisfied with our service. No services offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Hanson Specialties will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our contractor.
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3. ACCIDENTS, PRE-EXISTING CONDITION AND DAMAGE: because it is impossible to determine when damage has occurred to a vehicle some vehicles may show the hidden damage after the Cleaning. We do our best to document the damage but under no circumstances will we be held responsible for pre existing damages including but not limited to hail, rock chips, backing into a garbage can, etc...Hanson Specialties and its technicians/contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to detailing services you also agree not to hold Hanson Specialties liable for any damages to your vehicle. Hanson Specialties limits its liability to the total dollar amount of each job.
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4. FEES, TERMS OF SERVICE, AND PAYMENT TERMS: The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the service package order plus appropriate sales taxes. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could take less or more time than the time reserved. Hanson Specialties has the right to charge an extra dirty fee starting at $60 if the detail job takes significantly longer than expected at the discretion of Hanson Specialties. We will inform you of the possible fee before or during the detail process.
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5. PROVIDING FEEDBACK AND PHOTOS: We ask for your feedback. Please send us an email at (thansonspecialties@gmail.com) and let us know if there are ANY concerns – good or bad. We also reserve the right at the discretion of Hanson Specialties to use pictures of your vehicle for legal and marketing purposes and to publish on its website (www.hansonspecialties.com) or any of our Social Media.
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6. TERMINATION OF SERVICE: Customers who try to reschedule or cancel their appointment within 48 hours of their reserved booking time will be subject to a cancellation fee totaling $50 to help cover for the reserved time slot income loss. Additionally, Hanson Specialties may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Hanson Specialties. Instances of service termination include going behind our back and working directly with Hanson Specialties contractors or employees instead of going through the company, being rude or harsh to Hanson Specialties contractors/employees, or any other reason we determine to be worthy of service termination by our discretion.
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By accepting any estimate, paying any deposit or invoice for any service offered you hereby acknowledge and agree to abide by all these terms of service outlined by Hanson Specialties.
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Thank you,
Hanson Specialties Team
© Hanson Specialties 2023
1-605-390-2945